You are the Houston-based rental car agency who took my reservation for an 8 p.m. Friday pickup and, when I arrived as scheduled for my mid-size sedan, had closed an hour earlier. That forced me to scramble in an airport, city and state I had never been in to find a rental company that was not only open, but also still had cars available. Fortunately, the fine folks at Payless Car Rental—that’s Payless; ask for it by name—were open, and they were sympathetic to my sob story and got me a Chevy Nova for about the same cost. Original car-rental company? You’re dead to me.
Send anonymous thanks, confessions or accusations—changing or deleting the names of the guilty and innocent—to le*****@oc******.com.
