You’re the guys with the sharp haircuts in the North OC shop where I went to get my tires rotated. You threw in a service inspection and presented me with a list of things needing repair or replacement, namely brakes (“down to 2mm”), struts, brake fluid and a worn serpentine belt. You delivered this news with an underlying sense of urgency, as if I were prepared to wait the extra time it would have taken to have this done. I felt a bit wary, so I said, “Thanks, I’ll have it looked into.” A few days later, I took the car to my regular mechanic (who has regular hair) to follow up on this, and after inspection, he found yes, the serpentine belt was in need of replacing, but all of the other stuff you almost seemed to be pressuring me into doing right then didn’t need to be done. He educated me about uneven wear in brakes. Other things he simply dismissed out of hand. In fact, he said he’d heard similar things about your shop—to which, by the way, I won’t be returning.
Send anonymous thanks, confessions or accusations—changing or deleting the names of the guilty and innocent—to email@example.com.